Refund policy
Return, Refund & Exchange Policy
At Cosmic Club, every product is made to order specially for you. Because of this, we keep our return policy simple and fair.
Returns & Refunds
We only accept returns, replacements, or refunds under the following conditions:
-
You received a defective product
-
Your order arrived damaged during transit
-
You received the wrong item
To request a replacement or refund, please contact us within 7 days of delivery and include:
-
Your order number
-
Clear photos of the product
-
Photos of the packaging (if applicable)
-
A short description of the issue
Important:
Please record an unboxing video when opening your package. This helps us verify damage or fulfillment issues and process claims faster. Claims for damaged items may be declined if sufficient proof is not available.
Size Exchanges
Please refer to our size chart carefully before placing your order.
Since all products are printed on demand, we do not offer free size exchanges.
If you ordered the wrong size, we may offer:
-
Exchange upon return of the original item (customer pays return shipping), subject to approval, or
-
Store credit toward a replacement order
Returned products must be unused, unwashed, and in original condition.
Sale Items
Items purchased during promotions, discounts, clearance, or sale periods are final sale and are not eligible for returns, refunds, or exchanges.
Non-Returnable Items
We do not accept returns for:
-
Change of mind
-
Incorrect size selection
-
Color preference changes
-
Minor variation in print placement or appearance
-
Delays caused by courier partners
-
Products that have been used, washed, or altered
Refund Processing
Once your request is reviewed and approved, refunds (if applicable) will be processed to the original payment method. Processing timelines may vary depending on your payment provider.
Contact Us
For any return, replacement, or refund requests, contact us at:
Please include your Order ID in all communications for faster support.
